Our aim is to try harder for our customers than anyone else and to treat them as we would like to be treated. And its the very reason that we set up our Tesco Customer Service Centres – creating a place that serves up excellent customer service, every time.
Our journey started out in 1996 when we brought together our Clubcard Helpline, Customer Service, the Tesco Direct Flowers & Wine Telephone Ordering Service and the early Grocery Home Shopping service. With around 200 staff we dealt with, on average, 1.5 million contacts from our customers across the UK.
But from small acorns, big oak trees grow. We now have two Customer Service Centres based in Dundee and Cardiff and over 1,800 staff whose sole purpose is to make our customers Tesco experience world class.
Our teams respond to both customers and stores queries, which could be about anything from our products or customer service in our stores – and they do so through telephone, letter and email.
With a business as diverse as ours, the range of enquiries is vast. We deal with requests about Tesco Clubcard (which is the biggest loyalty card scheme in the UK); our new Tesco Clothing business which offers the latest trends delivered straight to your door and even Tesco Entertainment which gives our customers a huge choice of CDs, DVDs, games and books, which can all be ordered online.
Then there's our Tesco Direct catalogue which offers everything from garden furniture, sheds, jewellery and the latest furnishings for your home.
We also have our resident technical experts at the Tesco Technical Support team, who are there to offer help and advice on any technical issues you may have with our electrical items – whether they've been bought online or in store.
And, last but by no means least, our Tesco Home Shopping service which allows our customers to have their groceries delivered 7 da